1.1 www.clarkesofwalsham.co.uk (the Site) is operated by Clarkes of Walsham Ltd.
1.2 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products from the Site.
Please read these Trading Terms carefully before ordering from the Site. By ordering any products from the Site you are indicating
your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended
with our consent.
[You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.]
1.4 We reserve the right to change these Trading Terms from time to time without prior notice by changing them on the Site, provided
that any such change will not affect any purchases you have made before the change is implemented.
2.1 You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on
the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which
you submit your order by clicking the “Submit Order” button on the checkout page.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be
liable to you or to anyone else in those circumstances.
2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products
you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order.
2.4 If your order includes products which are not available from stock, we will contact you by email to ask how you wish to proceed.
You will have the option to wait until the products are available from stock, or cancel your order.
2.5 Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the
products you have ordered are being despatched to you, unless we have notified you that we do not accept your order or you have already
cancelled it in accordance with the provisions below (see Cancellations and returns).
3.1 The prices of products advertised for sale on the Site are as set out on the Site. All prices are in pounds (£) sterling, inclusive of VAT,
but exclude delivery charges. Delivery charges, where applicable, are clearly displayed when you view the items you have selected within
your basket. Delivery charges will be automatically calculated and added to your order. Prices and delivery charges displayed are valid
and effective only in the United Kingdom.
3.2 Prices may change at any time prior to (but not after) acceptance of your order.
3.3 We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing
the relevant details on the checkout page (although for certain age-restricted products (see Age-restricted products) only a credit card may be used).
3.4 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are
subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept
your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are
not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
3.5 In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email to ask whether you
wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel
the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.
5.1 Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before
the products are delivered to you, and up to 14 days afterwards.
You may do so either by notifying us (contact us here), giving us your full name, address and order reference or, alternatively,
by returning the products, in accordance with the provisions below (see section 5.4). You do not need to give any reason for
cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.
5.2 You may not cancel your order if:
5.2.1 you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you;
5.2.2 the products consist of perishable items, such as foodstuffs and animal feed ans Supplements or pose health and safety or hygiene
issues, such as riding hats and body protectors; or
5.2.3 the products have been customised or made to your own specifications unless such products were damaged or faulty when delivered to
you or have been incorrectly delivered.
5.3 If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full - subject to clause 5.5
5.4 Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us, at
your own risk and cost. All such products should be returned within 14 days of you cancelling your order (where you choose to
cancel by notifying us) and, in any event, no later than 28 days after the products have been delivered to you.
Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should
return the products to us unused and as new, whilst maintaining a duty of care for the products during the cancellation period
(except to the extent reasonably necessary to examine them), with the original product packaging, by one of the following means:
By Royal Mail
You should pack the returns parcel securely, ensuring you include your contact details and order number in the parcel and then take it to
your local Post Office. We advise that you take out enough postal insurance to cover the value of the contents.
By Parcelforce Courier
You can arrange Parcelforce to collect and return your product to us by browsing to www.parcelforce.co.uk. Please note that parcelforce
will make a charge for using this service based on the weight of the items being returned.
By My Hermes
You can arrange Hermes to collect and return your product to us by browsing to www.myhermes.co.uk . Please note that parcelforce
will make a charge for using this service based on the weight of the items being returned.
You may return products to our Country Store (see Store listing). Please bring the order despatch note that will have been included in the
package in which your order was delivered.
5.5 The Seller reserves the right to levy a charge if cancellation instructions are received after an order or part of any order has
been commenced in manufacture or part supplied to cover all costs up to the completion of the order.
5.6 Our policy on cancellations and returns does not affect your legal rights.
6. Faulty products
6.1 If any product you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate,
in accordance with your legal rights. If you believe a product is faulty, you should notify us (see How to contact us) to arrange for the
return of the product (the cost of postage of which we will refund).
6.2 Our policy on faulty products does not affect your legal rights.
If you wish to order a product where a minimum age requirement is indicated, you must confirm that you are of the required age before
you will be able to proceed with the order. We reserve the right not to supply any age-restricted product where we reasonably believe
that you are below the relevant minimum age.
8 .Sizing and fitting of products
Any information on the Site regarding sizing of products is included as a guide only. If you are in any doubt as the size of any product
you require, we recommend that you visit our Country Store (see Store listing).
For health and safety reasons we recommend that products such as riding hats and body protectors are professionally fitted.
If you have any additional queries about security, please email us at: firstname.lastname@example.org
10 Our liability
10.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or
cause beyond our reasonable control.
10.2 You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no
liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill,
opportunity and other similar losses).
10.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation
that cannot, under English law, be excluded.
10.4 Nothing in this section 10 or elsewhere in our Trading Terms affects your statutory legal rights.
11.1 Our company number is 539713 and our registered office address is Clarkes of Walsham Ltd, The Street, Walsham-le-Willows,
Bury St Edmunds, Suffolk IP31 3BA.
Our VAT registration number is102 0992 10
11.2 Any formal legal notices should be sent to us at the address at the end of these Trading Terms by email and confirmed by post.
11.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.
11.4 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall
be unaffected and shall remain in force.
11.5 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with
these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which
case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required
by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
Please feel free to contact us in any of the following ways:
by email at email@example.com
by telephone on 01359 259 259 between the hours of 8am – 5pm, Monday to Friday.
by writing to us at:
Clarkes of Walsham Ltd
Bury St Edmunds
These Trading Terms were last updated on 7th December 2015