If You would like to return or exchange a product then please read the instructions below before sending your item back.
Your statutory rights are not affected by this information.
5. CHANGES AND CANCELLATION
5.1 If you wish to make a change to the Goods in your Order, please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price and the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Any agreed change will only be valid if agreed in writing.
5.2 If you wishes to cancel or change your Order and the Goods are already loaded on to our delivery vehicle, we reserve to charge you a “restocking fee” being an amount equal to 20% of the value of your Order. If the restocking fee is to apply, we will tell you this:
5.2.1 if you are just changing your Order, when telling you of any changes to the price of your Order under clause 5.1; or
5.2.2 if you are cancelling your Order, at the point at which you tell us you wish to cancel your Order.
5.3 Other than if you are a consumer exercising your legal right to change your mind, we will allow you to return any Goods within 14 Calendar Days of delivery. If you wish to do this, you must:
5.3.1 notify us either by telephone or email; and
5.3.2 if you do not want to return the Goods directly to us, allow us to collect the Goods within 14 Calendar Days of you telling us you wish to return them (at a time as agreed between us).
5.4 Please note that your right to return Goods as set out in clause 5.3 does not apply to:
5.4.1 concrete products (e.g., posts and gravel boards); and
5.4.2 post mix and cement.
5.5 We will only allow the return of Goods which are in substantially the same condition as they were on delivery (i.e., in a saleable conditions). We well refund you the price paid for the Goods you return. If we are required to collect the Goods from you we shall deduct from the refund an amount equal to 20% of the price you paid for the Goods being an amount equal to the costs we will incur in collecting the Goods.
5.6 Note that if you return any Goods under clause 5.3, you will not be due a refund of any delivery charges (the refund under clause 5.5 being in respect of the price of the returned Goods only).