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Returns and Refunds Policy

If  you would like to return or exchange a product then please read the instructions below before sending your item back. 
Your statutory rights are not affected by this information

Cancellation Rights

5.1 Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before
the products are delivered to you, and up to 14 days afterwards.

You may do so either by notifying us (contact us here), giving us your full name, address and order reference or, alternatively,
by returning the products, in accordance with the provisions below (see section 5.4).   You do not need to give any reason for
cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.
 
5.2 You may not cancel your order if:
 
5.2.1 you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you;
 
5.2.2 the products consist of perishable items, such as foodstuffs and animal feed ans Supplements or pose health and safety or hygiene
issues, such as riding hats and body protectors; or
 
5.2.3 the products have been customised or made to your own specifications unless such products were damaged or faulty when delivered to
you or have been incorrectly delivered.
 
5.3   If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full - subject to clause 5.5
 

5.4   Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us, at
your own risk and cost
All such products should be returned within 14 days of you cancelling your order (where you choose to
cancel by notifying us) and, in any event, no later than 28 days after the products have been delivered to you.
Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should
return the products to us 
unused and as new, whilst maintaining a duty of care for the products during the cancellation period
(except to the extent reasonably necessary to examine them), with the original product packaging, by one of the following means:

By Royal Mail

You should pack the returns parcel securely, ensuring you include your contact details and order number in the parcel and then take it to
your local Post Office. We advise that you take out enough postal insurance to cover the value of the contents.

By Parcelforce Courier

You can arrange Parcelforce to collect and return your product to us by browsing to www.parcelforce.co.uk. Please note that parcelforce
will make a charge for using this service based on the weight of the items being returned.

By My Hermes

You can arrange Hermes to collect and return your product to us by browsing to  www.myhermes.co.uk .  Please note that parcelforce
will make a charge for using this service based on the weight of the items being returned. 

You may return products to our  Country Store (see Store listing). Please bring the order despatch note that will have been included in the
package in which your order was delivered
.

 

5.5 The Seller reserves the right to levy a charge if cancellation instructions are received after an order or part of any order has
been commenced in manufacture or part supplied to cover all costs up to the completion of the order.

5.6 Our policy on cancellations and returns does not affect your legal rights.